Luis Alvarez

CEO, BT Global Services, 
A man in a suit and red tie

Luis was appointed CEO of Global Services in October 2012. He reports to the CEO of BT Group.

Global Services is a global leader in managed networked IT services, serving around 7,000 large corporate and public sector customers in over 170 countries worldwide, including 100 per cent of the FTSE 100 and 86 per cent of the Fortune 500. It is a £7bn business.

Before his appointment to CEO, Luis was president of BT in Europe, Middle East and Africa and Latin America, serving some of BT's biggest global customers including Anglo American, BMW, Credit Suisse, Caixa Econômica Federal, Ecopetrol, Emirates, the European Parliament, Fiat, NATO and Syngenta.  He also was in charge of BT’s Global Telecom Markets (GTM) unit, managing business with carriers and operators outside the UK. He created BT Advise, a professional services team that delivers consulting, systems integration and managed services around the world. Luis joined BT in April 1999 as multimedia and internet director, then as country manager for BT’s Spanish, Portuguese and Latin American operations. 

Before BT, Luis was at Ericsson, then at IBM. In 1987, he joined Group Santander, where he worked in several management positions in IT, including data processing and systems development. Luis then went on to become director of Electronic Banking at Banesto. Luis has a telecommunications engineering degree from UPM, Madrid, and continued his education at ESADE, IMD and Tuck University. 

He has won many awards, including one from ComputerWorld recognising his international career, and a “Manager of the year” award from Directivo Plus. The Spanish Association of Telecommunications Engineers named him Engineer of the Year in 2009 and ESIC (Spain’s leading business school) recently presented him with an award recognising his career and professional achievements. He is a member of a number of business associations. He is often called upon to speak at ICT sector international conferences and forums, including World Economic Forum events. Luis is very active in BT’s global sustainability work, sponsoring several highly respected corporate social responsibility initiatives in Spain, Brazil and Colombia. Luis is married and has four children.