The Fujitsu Digital Innovation Award: Shared Services Connected

Award Type: 

Finalist for Business in the Community's Fujitsu Digital Innovation Award 2019.

Shared Services Connected: staff empowerment leads to digital innovation that saves the public purse millions of pounds


Shared Services Connected (SSCL) is a joint venture between the Cabinet Office and information technology consultancy Sopra Steria. It has two core aims: to help the public sector save money and improve the quality of life for UK people and businesses.

Central to SSCL’s work is the rolling out of a digital transformation programme, which has included the creation of a single operating platform, to standardise and streamline how 22 government departments process and use data. It was an initiative that contributed to £100 million in savings for the UK’s public purse.

The organisation has also prioritised improving user experiences. For example, the first phase of MyHub has been launched, a self-service and information platform, featuring an e-recruitment platform and SMS text messaging service.

According to SSCL, it has created a culture that empowers its people to challenge the way it works and how it delivers services. It puts this down to effective two-way communication between the leadership teams and staff.

It also makes use of Innovation Station, a cloud-based ideas management tool, which can be used to share ideas for improvement. Vlogs and ‘huddle’ boards are a big part of how everybody works, helping staff to feel included.

Information in this impact story has been supplied by SSCL.